Miss Jessie's customer service gets an "Extreme Thumbs Down" from me,
it s----! (Prefer "Extreme Thumbs Down" to be in all caps.)
Been "Napptural" since April '09 and of course that means still navigating the road of what hair products will be best for my desired looks. Miss Jessie's Curly Buttercreme was suggested. Went to the website for locations in my part of the country to purchase the product and after calling these places, discovered none of them carry the 2oz. jar, best for my trial and on the website, only the 4 oz. and 8 oz.
Called Miss Jessie's, at a phone number on the website, to order the 2 oz.
Curly Buttercreme, cost $9. Here's the kicker, the service person then quoted $3.95 handling + $9 shipping charges, bringing my once $9 item to $21.95, Wow You Have Got To Be Kidding Me!!! (Prefer "Wow You Have Got To Be Kidding Me" to be in all caps.)
Explained to her this was to be a trial and didn't want to be out $21.95 if the product didn't work and requested one or both of the charges be waived. She denied my request and began a lame sales pitch on how good the product is and even had the unmitigated audacity to refer me to other websites who
might have "cheaper shipping/handling".
Result, Miss Jessie's service person didn't make a sell due to ignorance to some customer service basics. Who turns down a basic courtesy request to waive shipping and/or handling charges, especially in these times when African American hair care products businesses are battling with the Asians. Evidently Miss Jessie's doesn't need my new business now nor future business. Big Mistake Miss Jessie's, Huge!!! (Prefer "Big Mistake Miss Jessie's, Huge" to be in all caps.)
I will never try, use and don't recommend you try or use, any of these hugely popular products and why, because Miss Jessie's Doesn't Have a Customer Service Clue!!! (You need to get one Miss Jessie girl.) (Prefer "Miss Jessie's Doesn't Have a Customer Service Clue" to be in all caps)
Of course if customer service is not your thing then...!!!